FAQ’s

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Questions about our policies and procedures
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  • 1. When should my new puppy get his first haircut?
     

    All dogs do not need their hair cut, of course, but they do all need to have their toenails trimmed and ears cleaned and anal glands may eventually need expressing as well. So my advice for all dogs is that they begin to learn how to accept a stranger handling them at a relatively early age. Once they have finished their vaccinations or about 12 weeks is a great time to start a simple trip to the groomer.  Even breeds such as Yorkies, Lhasas, Shihtzus, Maltese, Poodles,(and mixes of any of these breeds) can begin with a simple trip to the groomer to have their pads trimmed, coats brushed thoroughly, and nails trimmed, without having a major haircut.  These trips make them less fearful of the grooming process and when it's time for that first real haircut they will not be traumatized. We will work with all dogs to make sure they learn how to accept their grooming with minimal stress, but age is definitely a factor as to how difficult that process will be.

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  • 2. Should I feed my dog or cat before her grooming appointment?
     

    :  It is much easier on your pet not to have a full stomach when they arrive for their appointment.  It will cause them stress if they need to "potty" and are in the tub or a cage and they try to "hold" it.  Often, they will have diarrhea if this happens and if we don't catch them in time they often have to be re-bathed making the whole process longer.  If your pet has a morning appointment, it would be better to wait until they come home for their meal.  If they will be at the shop for most of the day, you can bring food and we will offer it after their groom.  Most will not want it until they are in their familiar surroundings however.  If they have a noon or later appointment, feed them a smaller portion of their morning meal at the earliest time possible.

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  • 3. How long do I have to leave my pet with you?
     

    We try to have your pet heading home as soon as possible.  We realize they don't appreciate a "spa day" quite like their owners do!  However, pet grooming is much more involved than most owners realize.  We need 2-4 hours to be able to give each pet the attention she deserves.  We take into consideration their age and health as well.  We will work with you to fit your schedule as much as is possible.  Some days become hectic, some dogs are more difficult than others and there are times we may get a little behind.  We ask that you be patient and not show up too early as this will make finishing your dogs groom much more difficult.  Our grooming room has a large window and if your puppy sees you walk in...well, just remember how he acts when you walk in your front door!

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  • 4. I took my dog to another groomer and they shaved all his hair off! Will you do the same thing?
     

    We will look over your dog or cat when you bring her in and assess her coat.  We will determine when he was last groomed, how much the coat has grown out, and most importantly, whether he has been brushed at home.  Many owners have no idea how severely matted a dogs coat can become over time.  The matting (severe knots) can be deep and down to the skin.  At some point this becomes not only too difficult to brush out but too dangerous as well.  Your dog can develop severe brush burn and it is just a tedious, painstaking job that I will not put a dog through to try to save a coat that will grow back.  If it is in very bad shape there is no alternative but to shave off the hair below the mats. I will not do this however, unless I have explained it to you and have your complete authorization to do so.  So you should never be surprised at my shop with a shave-down!  If it is determined that your dog has knots but can be brushed out, then there will be a charge to do so as this adds time and expertise to the grooming process.   Your best defense is to have your pet groomed on a regular schedule.  We offer savings when you do this and your little friend will always look fabulous!

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  • 5. My dog can be snappy, can you still groom him?
     

    I seldom have to turn a dog away for behavior problems.  I will always give them a chance and if necessary will put a soft muzzle on if I need to.  Over time they realize they aren't going to be allowed to bite me (the muzzle takes that defense away)and they begin to trust me.  We NEVER sedate an animal at our shop.  If it is deemed necessary by me and the owner, then it will be up to the owner to seek medication from their Veterinarian and administer it before bringing their pet to the shop. This is rare and only done when all options have been studied.

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  • 6. Can I stay and watch my dog being groomed?
     

    We really discourage this as it makes the job almost impossible to do.  Your dog will just want to get into your arms and will resist all attempts by me to work on him.  Imagine your hairdresser or barber trying to cut your hair while you strain to see something behind him, looking around one side of him and then the other the whole time!  You would have a choppy mess of a haircut in the end!  All dogs calm down once their owners have left the building.  I am glad to send pictures or even a video of your dog getting his hair cut so you can see how good he is behaving.  Just give me your cell number and I'll send it to you.

     

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